FAQ

Frequently Asked Questions (FAQs)

🧵 About Our Embroidered Patches

What are your embroidered patches made from?

Our patches are crafted with premium embroidery thread on durable twill fabric and finished with a high-quality satin merrow border for a clean, long-lasting finish.

Are the patches iron-on or sew-on?

Most of our patches feature a premium heat-seal backing for easy iron-on application. However, for the strongest and most permanent hold, we recommend sewing the patch onto your garment or accessory.

What size are your patches?

Most of our embroidered patches measure approximately 3 inches, unless otherwise noted on the product page.

Can I customize a patch with my own name or design?

Yes! We offer personalized embroidered patches with custom names, text, and selected designs. If you have a special request, please contact us before placing your order.

Are your patches machine embroidered?

Yes. Every patch is professionally machine embroidered using high-quality embroidery thread to ensure consistent detail, durability, and vibrant colors.

Can I use these patches on hats, jackets, backpacks, or bags?

Absolutely! Our embroidered patches are perfect for hats, denim jackets, backpacks, tote bags, hoodies, tactical gear, uniforms, and many other fabric items.

🔥 Applying Your Patch

How do I apply an iron-on patch?

Place the patch on a clean, dry garment.
Cover it with a thin cotton cloth.
Press firmly with a hot iron (no steam) for 20–30 seconds.
Turn the garment inside out and iron the back for another 20–30 seconds.
Let the patch cool completely before use.

For heavy-use items, sewing around the edge is recommended for maximum durability.

Will the patch stay on after washing?

Yes! When applied correctly, our patches are designed for everyday wear.

For the longest lifespan:

Wash inside out
Use cold water
Avoid bleach
Tumble dry on low or air dry

For jackets, backpacks, uniforms, or frequently washed garments, sewing is recommended.

📦 Ordering & Payment

Do you offer bulk discounts?

Yes! We offer automatic volume discounts for larger orders. Whether you're purchasing for a business, club, event, sports team, or organization, you'll save more as your order quantity increases.

Can I place a wholesale or group order?

Absolutely! We specialize in wholesale and custom embroidery orders. Contact us for a personalized quote.

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Most major credit cards

🚚 Shipping & Delivery

Where do you ship?

We currently ship throughout the United States and selected international destinations. If your country isn't listed at checkout, please contact us.

How long does production take?

Most orders are produced within 1–3 business days.

How long does shipping take?

Standard U.S. delivery typically takes 7–12 business days, depending on the destination.

How much does shipping cost?

Shipping costs are automatically calculated at checkout. Free shipping is available on qualifying U.S. orders.

Will I receive tracking information?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

🎁 Personalized Orders

Can I personalize my patch?

Yes! Many of our patches can be customized with names, initials, dates, or other text.

Please double-check your spelling before submitting your order, as personalized items are made exactly as requested.

Can I see a proof before production?

For selected custom orders, we may provide a digital proof upon request. Processing times may be slightly longer for proof approvals.

🔄 Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unused, unwashed, and unaltered items in their original condition.

Please contact us before returning any item.

Can I return personalized patches?

Because personalized products are made specifically for you, they cannot be returned or exchanged unless there is a manufacturing defect or an error on our part.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery and include photos of the issue. We'll work quickly to replace or resolve the problem.

Do you offer exchanges?

Yes! If there's an issue with your order, we'll be happy to help.

📧 printlyne.store@gmail.com

💬 Still Have Questions?

We're always happy to help!