





Loved by Our Customers
FREQUENTLY ASKED QUESTIONS
FAQ
📦 What is your return policy?
We accept returns on non-personalized hats within 30 days of delivery if the item is unused and in its original condition.
Because personalized hats are custom-made, they cannot be returned unless there is a manufacturing defect or an error on our part.
⏱️ How long does production take?
Every hat is embroidered to order.
Production Time: 1–2 business days
Once completed, your order is carefully packaged and shipped with tracking.
🧢 Will the hat fit me?
Yes.
Our washed baseball caps feature an adjustable metal buckle closure, making them suitable for most adults.
One Size Fits Most
Adjustable circumference: approximately 21.5–24 inches (54–61 cm)
Is this real embroidery?
Absolutely.
Every design is stitched using professional machine embroidery with premium embroidery thread.
No printing, vinyl, or heat transfer is used.
🧼 How should I clean my embroidered hat?
To keep your embroidered hat looking its best:
- Hand wash only
- Use cold water and mild detergent
- Do not bleach
- Air dry naturally
- Avoid machine washing whenever possible
This helps preserve both the embroidery and the washed cotton finish.
✨ Can I personalize my hat?
Yes!
Many of our hats can be personalized with:
- Names
- Initials
- Short text
- Sleeve or side embroidery (on selected styles)
Simply enter your personalization details before checkout.
🌍 Do you ship internationally?
Yes.
We proudly ship worldwide.
Shipping times vary by destination, and every order includes tracking information.